Frequently Asked Questions @ PSRML
Below are some sample questions that have come into the PSRML office over the last month. You may be interested in the answers too.
- I can't see my library's LinkOut icons in PubMed. What do I need to do to see them?
- How do I find EFTS participants in the Pacific Southwest Region?
- What software do I need to participate in EFTS?
- How do I transfer Loansome Doc requests in DOCLINE?
Question: I can't see my library's LinkOut icons in PubMed. What do I need to do to see them?
Answer
NLM's LinkOut team recommends the following:
- Make sure the icons are activated, either through the special URL (http://www.ncbi.nlm.nih.gov/entrez/query.fcgi?holding=medlib where medlib is your LinkOut user name) or through Cubby.
- The icons only appear in the Abstract and Citation displays of PubMed, not the default Summary display.
- Make sure the URL is correct. Some people type "holdings=" instead of "holding=".
- Not every article from your registered journals will display an icon. Sometimes full-text providers do not send links to certain kinds of articles (e.g. letters) or their links may not be up-to-date (the most recent two or three months of a journal may not have icons yet). You can see the most recent links the providers have sent NLM at http://www.ncbi.nlm.nih.gov/entrez/journals/loftext_prov.html.
- Your browser must be set to accept cookies. Even if you have them enabled in your Web browser, if they are blocked by your provider or institution (e.g., by a firewall, proxy server, etc.) cookie-dependent features of PubMed won't work.
- Check your computer's date and time. Cookies may not work if your computer's date and time settings are incorrect. Check with your ejournal provider, especially if you receive access through an aggregator of ejournals. They may not have supplied the correct information to NLM.
Question: How do I find EFTS participants in the Pacific Southwest Region?
Answer
There are two ways to find EFTS participants in the Pacific Southwest Region: 1) using the EFTS webpage or 2) using DOCUSER.
- Using the EFTS webpage
- Go to the following webpage: http://efts.uchc.edu
- Click on the Participants link that is listed on the left-hand column
- Change the Where NN/LM Region pull-down menu to 07 Pacific Southwest Region and click on Submit (note that you can sort the retrieval by LIBID, date joined, organization, or state)
- Using DOCUSER
- Login to DOCLINE
- Click on DOCUSER in the top menu
- Click on Search/View, which will take you to the Search/View screen
- Change the top Search in pull-down menu to Region Code. This will open a second browser window
- Click on 07 - Pacific Southwest Region
- Change the first Only if pull-down menu to EFTS Participant
- Click on the Search button at the bottom of the screen
Question: What software do I need to participate in EFTS?
Answer
You will need software to generate a data file of the fees you wish to charge other libraries; you will need to send this data file to EFTS for processing. The following commercial interlibrary loan management programs can generate EFTS reports.
- Clio
- ILLiad
- QuickDOC
Question: How do I transfer Loansome Doc requests in DOCLINE?
Answer
Once you have updated those Loansome Doc requests that your library can fill in DOCLINE, click on Requests in the top menu, then click on Borrow. Next, click on Transfer sub-menu item. You should see the Transfer Loansome Doc request screen. Now, click on Go in order bring up all the remaining Loansome Doc requests in descending order.
You can only transfer one Loansome Doc request at a time. To do this, first verify that the Ship to option indicated is appropriate for the request. The Ship to default is Patron. Click on the corresponding request number under the Transfer Request column heading. This will initiate the transfer of the Loansome Doc request. Review and modify the Routing Instructions section of the screen, remember that Referral Reason is a required field. Review and Modify the Patron's delivery address. Once all the information on the screen is verified and correct, click on the Finish button.