2-1-1 Texas Overview
Class Experience Level
Beginner, Intermediate

This class is no longer accepting registrations

211 Texas is a free information and resource line that is answered 24/7. We have access to a language line and can help people in over 150 languages. This training will cover what 211 Texas is, how to reach 211 Texas, the resources listed with 211, how 211 provides information and resources for disaster events, The State of Texas Emergency Assistance Registry, and how to use the 211texas.org website.


Amy Callaway graduated from the University of Arizona in May of 2003 with a Bachelor of Arts Degree in Psychology. She spent over a decade working in the child abuse field as a Forensic Interviewer and Outreach Manager for a couple of different children’s advocacy centers in the Austin area and outlying counties. She has extensive knowledge about child abuse, domestic violence, human trafficking, crisis intervention, mental health, networking, and outreach. She has trained over 22,000 people in her career in over 750 trainings. She is currently the Outreach and Disaster Coordinator for 211 Texas United way Helpline for North Central Texas Fort Worth. She was born and raised in Fort Worth and is very happy to be living and working back in her hometown to help make a difference in the lives of her fellow Texans. 

Sponsored by the Network of the National Library of Medicine, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive up to 1 total Category I contact education contact hours. Maximum advanced-level continuing education contact hours available are 0 . Continuing Competency credits available ar 1. Provider ID#_1144109_

Up to 1 CPH Recertification Credits may be earned at this event. 

Statement of Relevance

This presentation meets the NNLM goal to increase health information access and use for all audiences, including underrepresented populations by increasing health equity through information. 

This class is for educational and informational purposes in alignment with NNLM goals and does not offer medical advice.

By registering for this class, you are agreeing to the NNLM Code of Conduct

  1. Understand what 211 Texas is and how it helps people.
  2. Evaluate resources available through 211 Texas.
  3. Explain how 211 Texas helps with disaster events for all community members.

Class Recording

Class Details

Date(s): March 13, 2024
Time: 11:00 AM - 12:00 PM EDT
Platform: Zoom
CE Credits: 1.00
CE Categories: CHIS Level 1
Class Experience Level: Beginner, Intermediate
This class is sponsored by Region 3.
Learn more about this class and find other upcoming instances:

Class Contacts

Host/Instructor: Margie Sheppard
Technical Assistance: Brandon Kennedy

Can't join us live?

Register anyway and you'll receive the recording after the event.