Pilot - Health Reference Express: Communication and Confidentiality Essentials for Library Workers

Class Experience Level

Beginner, Intermediate

Registration limited to 60 participants.

This 90-minute webinar, Health Reference Express: Communication and Confidentiality Essentials for Library Workers, is being offered as a pilot program. We welcome your feedback and suggestions and appreciate your participation. Thank you in advance for taking the time to attend.

This webinar provides an introduction to communication and confidentiality principles for library workers who respond to health reference questions. It was developed for staff working in public libraries, academic libraries, and other information-related professions who assist patrons seeking health information.

By registering for this class, you are agreeing to the NNLM Code of Conduct

Objectives:

Identify library association ethical guidelines which connect to protecting a patron's health privacy and confidentiality
List simple ways library workers can protect patrons’ health privacy and confidentiality
Identify the 5 steps of a health reference interview
React to common health reference scenarios
Describe ways librarians can practice ethical health information provision throughout the reference interview.