The 'Quality Service' training offered by the Disney Institute will help me better understand the needs of the patients and families/caregivers I serve by putting the right guidelines and service standards into place. I will gain insight into how better to reach and relate with the population I serve as the Consumer Health Librarian for Orlando Health. After experiencing and learning in this customer service based training, I will leave with tools and ways in which to connect and share valuable health related information. I am currently conducting patient outreach through the UF Health Cancer Center and its satellite facilities meeting one-on-one with patients and their families/caregivers sharing best practices for patient and family/caregiver health research. Before this group can trust me to serve as a guide and instructor for better health literacy, especially online, there must be a relationship formed through excellent customer service. I hope to take the personality and skills I presently have to a new level after successfully completing this training. My role consists of meeting and interacting all throughout the day with people I have just met. It is critical that I make an instant connection in order to achieve success for not only myself but them through stronger patient health literacy in the end.