This project includes the development of interactive training modules for Adult Basic Education students as well as Community Health Workers (CHWs) and Trusted Messengers (community leaders with the capacity to influence health in their roles, which may include a broad range of human service providers). The modules will focus on learning about handling emergencies (e.g., 911 calls) and role-play situations to prepare them for high-stress and catastrophic situations. In addition, students will understand when to use urgent care, emergency care, ambulance services, telehealth, 911, outpatient clinics, and other non-emergency healthcare services.

Training students, particularly those with limited experience, education or literacy skills, to effectively handle high-stress emergencies, such as making 911 calls or taking appropriate actions during natural disasters, is crucial for both individual and community safety. Despite the importance of this skill, research suggests there is a gap in educational resources specifically focused on role-playing scenarios that prepare people and communities to manage emergencies, especially in contexts where time and clarity are critical. These training modules will include:

(1) An overview of issues faced by people in the community when dealing with high-stress and catastrophic situations, (2) guidance on how to assess and address the emergency at hand, (3) guidance for the public, communities, and individuals on how to effectively use emergency services in the United States, (4) instruction for CHWs and other trusted messengers on promoting self-guided action and health activation among people experiencing emergent situations.